Cancel and Refund

Cancellation and Missed Appointment Policy


Our goal is to provide quality individualized medical care in a timely manner. "No-shows", and late cancellations inconvenience those individuals who need access to medical care in a timely manner. We would like to remind you of our office policy regarding missed appointments. This policy enables us to better utilize available appointments for our patients in need of medical care.

Cancellation of an Appointment

In order to be respectful of the medical needs of other patients, please be courteous and call the Support Center promptly if you are unable to show up for an appointment. This time will be reallocated to someone who is in need of treatment. If it is necessary to cancel your scheduled appointment, we require that you do it at least 24 hours in advance. Appointments are in high demand, and your early cancellation will give another person the possibility to have access to timely medical care.

How to Cancel Your Appointment

You can cancel appointments from your user account in the website Or you can cancel appointment from this web page .

Late Cancellations: A late cancellation is considered when a patient fails to cancel their scheduled appointment with a 24 hour advance notice.

No Show Policy

A "no-show" is someone who misses an appointment without cancelling it in an adequate manner. A failure to be present at the time of a scheduled appointment will be recorded in your medical record as a "no-show".

Missed appointment:  50% of the fee will be billed and remaining amount will be refunded in one week days.

Refund Procedure

1.  In respect of appointments cancelled by the patient, we will refund the amount applicable to the concerned Credit card / Debit Card account.


2. In respect of refunds due to appointments not booked but amount debited to patient's account, patient is requested to send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. mentioning USERID/ details of the transaction. We will verify the details and refund the amount to the concerned Credit card / Debit Card account.


3. Refunds to patients will be given normally in one week after the cancellation of appointment or receipt of e-mail. If refunds are delayed more than a week, patients may contact helpline telephone number from 09:00 hrs to 22:00 hrs.


Cancellation Rules

1. For cancellation of appointments, cancellation fee is calculated on the booking amount applicable as per the mentioned slabs here.

2. Cancellation of appointments with discounts will be as per the rules in force. However, cancellation charges will be worked out on the collected amount of the booking and refund amount will be amount collected less cancellation fee. Further, cancellation charges are applicable on actual amount only.

3. Booking fee and service charges are not refundable.

4. The cancellation for appointments and refund rules slab wise (excluding the service fee and service tax, which is non refundable) are as follows:



Cancellation Terms

Cancellation Charges


More than 48 hrs before the Schedule appointment start time.

Only Service Charges


From 48 hrs before and up to 24 hrs before the Schedule appointment start time.

3% of the actual amount + Service Charges


From 24 hrs before and up to 2 hrs before the Schedule appointment start time

25% of the actual amount + Service Charges


Up to 1 hr before Schedule service start time at origin of the bus.

40% of the actual amount + Service Charges


No Show or just minutes before Appointment

50% of the actual amount + Service Charges


Appointment Cancellation by Doctor

a)   If appointment is cancelled by concerned doctor for any reason, patient can cancel the booking within 15 days from the date of appointment to get full refund, except Service Fee.

b)   Cancellation is not allowed after 15 days from the date of appointment.



No postponement / preponement of the appointment is allowed at the moment.